Ordering and Products:
To place an order with PRINTOGA, simply visit our website and select the product you’d like to customize. Simply click on the CUSTOM QUOTE button and fill out the brief form. We will email or text you back within 6 hours with a full quote and any additional details. Quoting for each job allows us to get you the best prices for each item and bundled prices when more than 1 item is ordered.
PRINTOGA offers a wide range of customizable products, including but not limited to custom apparel, promotional items, banners, signs, and various print materials. Feel free to explore our product catalog on our website for a comprehensive list.
We understand that your needs may vary, so we offer flexibility. Many of our products have no minimum order requirements, allowing you to order as few or as many as you need.
We accept a variety of file formats, including JPG, PNG, PDF, AI, EPS, and more. For specific artwork requirements and guidelines, please refer to our design specifications on our website.
Pricing and Payments:
PRINTOGA’s pricing is influenced by factors such as product type, quantity, customization options, and any additional services requested. Our competitive pricing ensures value for your investment.
We accept major credit cards, debit cards, and etransfers.
Any additional fees, such as setup or design charges, will be clearly communicated during the ordering process. There are no hidden fees, and you’ll have the opportunity to review and approve all costs before finalizing your order.
Yes, we offer quantity-based discounts for bulk orders. The larger the order quantity, the greater the potential for cost savings.
Turnaround and Shipping:
Our turnaround times vary depending on the product and customization options. You can find estimated production and delivery times during the ordering process. We offer standard and expedited shipping options to accommodate your needs (selected items).
Yes, you’ll receive a tracking number as soon as your order is shipped. You can use this tracking number to monitor the status and location of your shipment.
Design and Artwork:
Yes, we provide design services, and we offer a range of templates to assist you in creating custom designs. Our team can also help you with design concepts and adjustments.
Changes to your design may be possible, depending on the production stage. Contact our customer support team as soon as possible to discuss any necessary modifications.
No worries! We offer design assistance services to help you create a custom design tailored to your needs. Our experienced designers are here to collaborate with you.
Returns and Refunds:
PRINTOGA is committed to customer satisfaction. If you’re not completely satisfied with your order, please contact our customer support team within 10 business days of receiving your items. We’ll work with you to assess the issue and find a suitable solution, which may include returns, exchanges, or refunds.
To request a return or refund, please reach out to our customer support team through our website’s contact form or by calling our customer service hotline. We’ll guide you through the process and provide you with the necessary instructions and forms.
We offer a wide range of customization options to make your products uniquely yours. For apparel like T-shirts, you can choose from various printing methods, including screen printing, direct-to-garment (DTG) printing, embroidery, and more. For items like mugs, you can select full-color sublimation printing or traditional screen printing. Our customization options also include a variety of colors, sizes, and styles to suit your preferences.
Yes, you can print in full color, allowing you to use a rich spectrum of colors for your designs. We use advanced printing technology to reproduce your artwork accurately. There are generally no limitations on the number of colors you can use, but intricate designs or images with gradients may require specific file formats for optimal results.